Contact us

Before you write: three things that solve most messages

We're happy to hear from you either way, but these three account for the majority of what lands in the inbox, and you can settle them faster than we can reply.

1. “My bill won't load.” Check the reference number digit by digit — it is 8 to 14 digits with no spaces or dashes, and a single transposed digit returns nothing rather than an error. Make sure you have picked the right company. If it still fails, the upstream billing system is often busy in the last few days of the month; trying again an hour later usually works. If you have lost the number entirely, see where the reference number is printed.
2. “The amount is wrong.” We show your bill exactly as the official billing system generates it — we do not calculate anything and cannot change a figure. Our annotated sample bill explains every line, which usually identifies the culprit (a slab jump, a fuel price adjustment, a lost protected status, or arrears carried forward). If the unitsgenuinely don't match your usage, that is a meter-reading complaint for your distribution company.
3. “I paid but it still shows as due.” Payment status takes a day or two to work through the official system. Keep your receipt and check again later; nothing is wrong.

Reporting incorrect information on one of our pages

This is the message we most want to receive. Our editorial policycommits us to sourcing every tariff figure from NEPRA and every helpline or office address from the distribution company's own website — but pages go stale, and companies change their numbers without announcing it. If something here is out of date or simply wrong, tell us.

To get it fixed quickly, include:

• The page — a URL is ideal, but “the QESCO page” is enough.
• What is wrong, and what it should say.
• Where you saw the correct version, if you have it. An official link is gold.

We check the official source ourselves before changing anything. Confirmed errors are corrected and the “last updated” date on the page is bumped, so you can see the fix landed.

Reporting a scam

If you have received a fake “subsidy registration” link, a spoofed QR code, or a message demanding a fee or an OTP to keep your electricity connected, we'd like to see it so we can keep our scam guidecurrent. Send us the link or a screenshot. Please note that we cannot recover money or investigate on your behalf — for that, report it to the FIA's National Cyber Crime Reporting portal and tell your bank immediately if you shared any financial detail.

What happens after you press send

Your message goes to a real person, not a ticketing queue. We read every one and aim to reply within a few working days to the email address you gave us. We use that address only to answer you — it is not added to a mailing list and it is not shared. If you would rather your message not be kept at all once we've replied, say so and we will delete it. The full detail is in our privacy policy.