GEPCO • Gujranwala region

GEPCO Bill Check Online 2026

GEPCO serves Pakistan's export-manufacturing belt, and it publishes something unusual: a direct telephone number for every sub-division Customer Relations Centre, rather than a single switchboard.

Your 14-digit reference number is printed at the top-left of your GEPCO bill.Reference number: top-left of your GEPCO bill.

Last updated: 2026-08-16

Enter the reference number above and your latest GEPCO bill loads in a few seconds — free, with no account. New to reading one? Our annotated sample bill explains every line.

Districts and towns GEPCO serves6

GEPCO distributes across upper Punjab, including:

GujranwalaSialkotGujratNarowalHafizabadMandi Bahauddin

What GEPCO covers

GEPCO covers Gujranwala, Sialkot, Gujrat, Narowal, Hafizabad and Mandi Bahauddin — a compact, densely populated and unusually industrialised corner of upper Punjab. The manufacturing here is distinctive: Sialkot's surgical instruments, sports goods and leather, Gujranwala's light engineering and home appliances, Gujrat's ceramics and fans. Much of it is export-oriented, and much of it runs in small and medium units rather than large plants.

That structure matters for the network. Instead of a handful of very large industrial connections, GEPCO serves a great many modest commercial and light-industrial ones scattered through residential areas. Load is spread rather than concentrated, and the boundary between a domestic feeder and a commercial one is blurrier here than in Faisalabad or Karachi.

Population density is high and settlements sit close together, so feeders are relatively short and fault restoration is comparatively quick — an advantage GEPCO has over the large rural territories to its south and west.

How GEPCO came about

GEPCO was incorporated on 25 April 1998 (certificate L09498), commenced business on 5 June 1998 and was granted its first distribution licence on 23 April 2002, in the unbundling of WAPDA's power wing, taking over the network of the former Gujranwala Area Electricity Board. Serving an export-manufacturing region gives its reliability a direct economic weight: an outage in Sialkot is a missed shipment as often as an inconvenience.

  • Consumers: 4.39 million, per its NEPRA licence determined 9 May 2023. GEPCO’s homepage counters (4,541,103 domestic, 458,021 commercial, 88,176 industrial, 57,417 tubewell) carry no date.

Reading a GEPCO bill

GEPCO bills follow the standard PITC layout, with the reference number at the top-left and the readings panel showing previous and current meter readings alongside units consumed.

In this region a great many premises are mixed-use — a workshop on the ground floor and a home above, on one connection. The tariff code in the header determines which rate schedule applies to the whole connection, and a mixed-use premises billed on a commercial code will pay commercial rates for the domestic portion too. If your usage pattern has changed, the tariff code is the line to check.

Paying a GEPCO bill

Gujranwala, Sialkot and Gujrat all have dense banking networks, and every mainstream channel works: JazzCash, Easypaisa, bank apps, ATMs and counter payment. Exporters and larger workshops typically pay through business banking, which posts on the same timetable as a counter payment.

Counter payments normally post the same working day; wallet and app payments take one to two days to appear against the reference number.

Outages and load management on GEPCO

Because settlements are close together and feeders comparatively short, GEPCO faults are usually localised and found quickly — a failed transformer affects a few streets rather than a district. The trade-off is that dense mixed-use load puts distribution transformers under sustained stress, and transformer failure is the most common fault type rather than line damage.

For a small manufacturing unit, an unplanned outage is lost production, which is why the direct sub-division numbers GEPCO publishes are genuinely useful — reporting to the sub-division that owns the transformer is faster than routing through a national line.

GEPCO tariff bands

GEPCO does not set your rate — tariffs are notified by NEPRA and applied by every distribution company alike. What GEPCO does is read your meter and bill you in the bands below.

Domestic rates run from Rs 10.54/unit (protected, first 100 units) to Rs 47.20/unit (unprotected, above 700), plus a fixed charge per kilowatt of sanctioned load. The band most households sit in, 101–200 units unprotected, is Rs 28.91/unit.

Crucially, billing is not telescopic: an unprotected consumer pays the rate of the band their month reaches on every unit. See the full schedule, fixed charges and the adjustment in force →

S.R.O. 279(I)/2026 — NEPRA decision of 11 February 2026, effective 2026-02-12. S.R.O. 42(I)/2026 (Schedule of Tariff), as modified by S.R.O. 279(I)/2026 of 12 February 2026

How to complain to GEPCO

GEPCO publishes a direct line for each sub-division Customer Relations Centre, which reaches the office that actually owns your transformer.

National helpline118Shared by every DISCO.
SMS short code8118
Online complaint portalPITC Complaint Management System (CCMS)Issues a ticket number.
If GEPCO does not resolve itPrime Minister's Citizen PortalGovernment-wide escalation route.

GEPCO head office

GEPCO Head Quarters, 565-A Model Town, G.T. Road, Gujranwala — CEO office 055-9200507, PABX 055-9200519-26.

GEPCO circle & area offices

  • Model Town Sub-Division, Gujranwala-1055-9200545Model Town, Gujranwala
  • City Sub-Division, Gujranwala-1055-9200579Gujranwala city
  • Civil Lines Sub-Division, Gujranwala-2055-9200543Civil Lines, Gujranwala
  • Sheranwala Bagh Sub-Division, Gujranwala-2055-9200806Sheranwala Bagh
  • Kamoke Sub-Division No. 1055-6815029Kamoke
  • Nowshera Virkan Sub-Division No. 1055-6760015Nowshera Virkan

GEPCO publishes a direct number for every sub-division Customer Relations Centre — the list above is a sample of the Gujranwala and Kamoke circles.

Checked against GEPCO's site, 2026-08-16. Wrong number? Tell us.

GEPCO bill: frequently asked questions

Can I call my local GEPCO office directly instead of the national line?
Yes, and it is usually faster. GEPCO publishes a direct number for each sub-division Customer Relations Centre — Model Town, City, Civil Lines, Sheranwala Bagh, Kamoke and Nowshera Virkan among many others — so a fault can be reported to the office that actually owns the transformer.
My premises is a workshop downstairs and a home upstairs on one meter. How is it billed?
The whole connection is billed on whichever tariff code it is registered under, so a mixed-use premises on a commercial code pays commercial rates for the domestic portion as well. Mixed-use is very common across Gujranwala and Sialkot. Separate rates require separate metered connections.
Why do transformers seem to fail so often in Gujranwala?
Dense mixed-use load keeps distribution transformers working hard for long stretches, and sustained thermal stress is what shortens transformer life. Because settlements are close together, the failures are at least localised — a transformer fault here affects a few streets rather than a whole rural feeder.
I export from Sialkot. Does GEPCO offer an industrial supply guarantee?
No distribution company guarantees supply to an individual consumer, which is why most export units in Sialkot maintain standby generation. What GEPCO does offer is the direct sub-division contact route, which shortens the reporting step when a fault does occur.
Does GEPCO cover Narowal and Mandi Bahauddin too?
Yes. GEPCO's territory is Gujranwala, Sialkot, Gujrat, Narowal, Hafizabad and Mandi Bahauddin. It is one of the more compact DISCO territories, which is part of why its restoration times compare well with the larger rural companies.
Are rates higher here because of the industry?
No. NEPRA notifies tariffs centrally and they apply uniformly across the mainland distribution companies for a given consumer category. What differs between a Sialkot workshop and a Sialkot household is the tariff category the connection sits in, not the company.