IESCO • Islamabad region

IESCO Bill Check Online 2026

IESCO is the only distribution company serving a federal capital, and it is the one that publishes the most usable contact directory: a named customer centre, with an address and a direct line, for each part of its territory.

Your 14-digit reference number is printed at the top-left of your IESCO bill.Reference number: top-left of your IESCO bill.

Last updated: 2026-08-16

Enter the reference number above and your latest IESCO bill loads in a few seconds — free, with no account. New to reading one? Our annotated sample bill explains every line.

Districts and towns IESCO serves5

IESCO distributes across the Potohar region of northern Punjab, including:

IslamabadRawalpindiAttockJhelumChakwal

What IESCO covers

IESCO covers the Potohar plateau: Islamabad Capital Territory, Rawalpindi, Attock, Chakwal and Jhelum, reaching into parts of Khyber Pakhtunkhwa at its western edge. The territory is genuinely mixed in a way few DISCOs are — a planned capital with underground distribution in the sectors, a dense and much older cantonment and city network in Rawalpindi, and thinly populated rain-fed farmland across Chakwal and Attock.

Islamabad's sector grid makes fault-finding comparatively straightforward: sectors map cleanly onto feeders. Rawalpindi is the opposite — the older parts of the city grew without a plan, and a fault in Raja Bazaar or Marrir Hassan can take longer to isolate than the same fault in G-9. That difference shows up in restoration times more than in anything printed on your bill.

The plateau also gives IESCO a winter load that most of Pakistan does not have. Murree and the higher parts of the territory pull heating load in December and January, so IESCO's demand curve has two seasonal peaks rather than one summer spike.

How IESCO came about

IESCO was incorporated under certificate L09490 of 1997-98, and granted its first distribution licence on 2 November 2001, in the unbundling of WAPDA's power wing, taking over the former Islamabad Area Electricity Board's network. Supplying the federal capital means its reliability is scrutinised closely, and it has historically reported among the lowest distribution losses and highest recovery rates of the distribution companies.

Like every DISCO it owns no generation. Its proximity to Tarbela and the Ghazi Barotha complex is a matter of geography rather than supply: power from those stations enters the national grid, not IESCO's network directly.

  • Consumers: 4,287,737 as of July 2026 — 3,707,868 domestic, 522,694 commercial, 19,627 industrial, 7,633 tubewell, 2,776 street light, 833 bulk and 26,289 others. It is the best-dated consumer figure any distribution company publishes.

Reading a IESCO bill

IESCO bills follow the standard PITC layout: the reference number at the top-left under the name and address, the readings panel in the middle showing previous and current readings alongside units consumed, and the charges stacked on the right ending in the two totals.

One thing worth checking on an Islamabad bill specifically: sector-based addresses are frequently abbreviated in the address block, and a mis-keyed sector does not affect billing but does affect where a meter reader is sent. If your address line is wrong, correct it at a customer centre — the list below gives the one nearest you.

Paying a IESCO bill

Banking coverage across Islamabad and Rawalpindi is the best in the country, so every mainstream channel works: JazzCash, Easypaisa, all major bank apps, ATMs and counter payment at designated branches. IESCO consumers are also the most likely to be able to pay in person at a customer centre, because the centre network is genuinely distributed rather than concentrated at head office.

Payment posts to the official system on the usual timetable — same working day for counter payments, one to two days for wallets and apps. If you have paid and the bill still shows as due, keep the receipt and check again the following day before raising it.

Outages and load management on IESCO

IESCO's outage pattern is seasonal at both ends of the year. Summer brings the familiar air-conditioning peak; winter brings a heating load across the Potohar plateau and, in Murree and the higher areas, weather-driven faults — snow and wind on overhead lines rather than overloaded transformers.

That second category matters for expectations. A winter fault in the hills is a physical line repair in bad conditions, and restoration is slower than a transformer swap in a city sector. Report it the same way, but the realistic timeline is different.

IESCO tariff bands

IESCO does not set your rate — tariffs are notified by NEPRA and applied by every distribution company alike. What IESCO does is read your meter and bill you in the bands below.

Domestic rates run from Rs 10.54/unit (protected, first 100 units) to Rs 47.20/unit (unprotected, above 700), plus a fixed charge per kilowatt of sanctioned load. The band most households sit in, 101–200 units unprotected, is Rs 28.91/unit.

Crucially, billing is not telescopic: an unprotected consumer pays the rate of the band their month reaches on every unit. See the full schedule, fixed charges and the adjustment in force →

S.R.O. 279(I)/2026 — NEPRA decision of 11 February 2026, effective 2026-02-12. S.R.O. 45(I)/2026 (Schedule of Tariff), as modified by S.R.O. 279(I)/2026 of 12 February 2026

How to complain to IESCO

IESCO publishes a fuller contact directory than any other DISCO — a named centre with an address and direct line for each area, which is worth using instead of the national line.

National helpline118Shared by every DISCO.
SMS short code8118
Online complaint portalPITC Complaint Management System (CCMS)Issues a ticket number.
If IESCO does not resolve itPrime Minister's Citizen PortalGovernment-wide escalation route.

IESCO head office

IESCO Head Office, Street 40, Sector G-7/4, Islamabad — 051-9252937, 051-9252938, 051-9252939 (fax 051-9252927)

IESCO circle & area offices

  • Blue Area, Islamabad051-9244301-2Behind Shaheed-e-Millat, China Chowk, Blue Area
  • G-9, Islamabad051-2285931-2Double Road near Grid Station, Sector G-9/3
  • Marrir Hassan, Rawalpindi051-9292692Marrir Hassan, Rawalpindi
  • Taxila051-9314162-3GT Road near Lari Adda, Taxila
  • Attock0572-702756Near Jamia Masjid, Islamia High School, Attock
  • Chakwal0543-553279Tehsil Chowk, Zila Council Plaza, Chakwal
  • Jhelum0544-920169GTS Chowk, Jhelum Cantt

IESCO also publishes a mobile number for each customer centre (the 0319-599xxxx series) alongside the landlines above.

Checked against IESCO's site, 2026-08-16. Wrong number? Tell us.

IESCO bill: frequently asked questions

Which IESCO customer centre should I go to?
IESCO publishes a named centre with an address and direct line for each part of its territory — Blue Area and G-9 in Islamabad, Marrir Hassan and Chandni Chowk in Rawalpindi, and centres at Taxila, Attock, Chakwal, Jhelum, Fateh Jang and Chakri. Go to the one covering your address rather than head office; the centres handle meter, reading and address corrections directly.
My Islamabad address is wrong on the bill. Does it affect what I pay?
No — billing follows the reference number and the meter reading, not the address text. But a wrong or badly abbreviated sector address does affect where a meter reader is sent, which is a common cause of estimated readings in the sectors. Correct it at your customer centre.
Why is my IESCO bill high in winter when I don't use air conditioning?
The Potohar plateau and especially Murree carry a real winter heating load, which is unusual in Pakistan — most DISCOs see a single summer peak. Electric heaters and immersion rods are heavy loads, and a December bill in the hills can rival a July bill in the city.
I'm in Rawalpindi Cantt — is that IESCO or a cantonment board supply?
IESCO distributes electricity across Rawalpindi including the cantonment areas; the cantonment board handles municipal services, not your electricity connection. Your bill will name IESCO, and IESCO's Rawalpindi Cantt circle is the operational unit for it.
Restoration in Rawalpindi seems slower than in Islamabad. Why?
Islamabad's sector layout maps cleanly onto feeders, so a fault can be isolated quickly. The older parts of Rawalpindi grew without that structure, and tracing a fault through a dense unplanned network genuinely takes longer. It is a difference in the network, not in priority.
Does IESCO get its power from Tarbela because it is nearby?
No. Tarbela and Ghazi Barotha feed the national grid, and IESCO buys from the national system like every other distribution company. Being close to a power station does not give a DISCO cheaper or more reliable supply, and it is not a reason your tariff would differ.